FranDash Terms of Use

Effective date: October 31, 2026

These Terms of Use govern the websites, hosted franchise management platform, mobile applications, DASH assistants, APIs, Model Context Protocol connections, and related services provided by FranDash LLC (“FranDash,” “we,” “us,” or “our”), collectively the “Services.” They include the MCP service terms required for connections to compatible applications, including Microsoft 365 Copilot.

Acceptance and agreement priority

“Customer” means an organization that subscribes to or otherwise authorizes use of the Services. “Authorized User” means an individual Customer permits to access its account. “You” means Customer or the individual using the Services, as applicable. “Customer Data” means records, files, content, and other information submitted to, maintained in, or retrieved from a Customer account.

By clicking to accept these Terms, signing an order that incorporates them, or otherwise expressly agreeing to them, you agree to be bound. If you accept on behalf of an organization, you represent that you have authority to bind it. If you lack that authority or do not agree, do not activate or use the Services on that organization's behalf. Authorized Users must follow Customer's applicable policies and these Terms.

A signed customer agreement, order form, or data processing agreement controls over these Terms where the documents conflict, with the data processing agreement controlling conflicts about personal information processing. These Terms supplement those agreements and do not reduce their negotiated confidentiality, security, service-level, or liability protections. Our Privacy Policy describes our handling of personal information; it is not a substitute for a data processing agreement.

Accounts and authorized access

Use of a Customer account requires Customer's authorization and a valid subscription or other entitlement. You must provide accurate account information, protect credentials and authentication tokens, and promptly notify FranDash of suspected unauthorized access. Customer is responsible for assigning suitable permissions, managing Authorized Users, and removing access when no longer appropriate.

Access is subject to the authenticated account's permissions, available features, and administrator restrictions. Neither an integration nor an AI connection grants additional rights to Customer Data. Do not share individual credentials or connections, impersonate another person, or bypass authentication, role restrictions, or separation between customer accounts. Customer is responsible for its users' use within the scope of their authorization, subject to FranDash's own legal and contractual obligations.

Permitted use and restrictions

FranDash grants Customer and its Authorized Users a limited, nonexclusive, nontransferable right to use the Services for Customer's lawful business purposes during the applicable subscription, subject to agreed entitlements. Website visitors may access public materials for lawful informational purposes.

You must not use the Services to violate law or another person's rights; access or extract data without authorization; introduce malware or malicious instructions; interfere with systems; evade security or reasonable technical limits; or sublicense, resell, or provide unauthorized access to the Services. Do not reverse engineer the Services except to the extent applicable law permits despite this restriction. Legitimate use of supported APIs and MCP tools within authorized scopes is permitted.

Customer Data and intellectual property

As between Customer and FranDash, Customer retains its rights in Customer Data. Customer represents that it has the rights, notices, consents, and other legal authority necessary to provide the data and instruct its processing. Customer is responsible for the accuracy and lawful use of its submitted information.

Customer authorizes FranDash to host, transmit, display, and otherwise process Customer Data only as reasonably needed to provide, secure, support, and administer the Services, carry out Customer's instructions, and meet applicable legal obligations, consistent with the governing agreements and Privacy Policy. FranDash retains ownership of the Services, software, documentation, trademarks, and related technology. No rights are transferred except those expressly granted.

Confidentiality and security

Each party will protect the other's nonpublic business, technical, and account information using reasonable care and use it only to perform or exercise rights under the applicable agreement. Disclosure is permitted to personnel and service providers who need access and are bound by appropriate confidentiality duties, or where legally required. Where legally permitted, the disclosing party will give reasonable notice of compelled disclosure.

These duties do not cover information that becomes public without breach, was lawfully known without restriction, is independently developed, or is lawfully received without confidentiality restrictions. FranDash will maintain reasonable administrative, technical, and physical safeguards appropriate to the information it processes. Security incident notices and cooperation will follow applicable law and the governing customer agreement. These provisions do not replace stronger protections in a signed agreement.

Fees subscriptions and service availability

Fees, trial periods, subscription duration, renewal, cancellation, usage entitlements, support, refunds, and service levels are governed by the applicable order or customer agreement. These Terms do not create an automatic renewal, authorize an unagreed charge, or promise unlimited usage. Customer is separately responsible for charges and licenses imposed by providers it chooses to connect.

FranDash may maintain and update the Services, apply reasonable technical limits, and change integrations, subject to its contractual commitments. Availability may depend on third-party systems, networks, and protocols. Features identified as beta or preview may change and should be evaluated before use in consequential workflows. No third-party compatibility or uninterrupted availability is guaranteed unless expressly agreed.

DASH and AI generated results

DASH and other AI-enabled features may answer questions, locate records, summarize information, and assist with tasks. AI-generated results can be inaccurate, incomplete, misleading, or based on limited information. Results may omit records because of permissions, filtering, query limits, or other constraints. Verify material outputs against the underlying records before relying on them.

The Services do not provide legal, tax, accounting, investment, medical, or franchise compliance advice. An AI conversation does not by itself satisfy franchise disclosure, registration, receipt, waiting-period, offer, or sale requirements. Customer remains responsible for required approvals, notices, consents, and compliance. These provisions do not excuse FranDash from its obligations for its software and services.

MCP connections and customer selected applications

The MCP Service consists of FranDash's Model Context Protocol endpoints, connectors, and tools that let compatible AI assistants and other applications interact with FranDash through its APIs. The MCP Service is part of the Services and is governed by these Terms; a separate MCP agreement is not required unless FranDash and Customer agree otherwise.

Customer decides which supported applications and accounts to connect and authorizes the relevant users and scopes. By enabling a connection, Customer instructs FranDash to disclose the information reasonably needed to fulfill requests made through that connection, within the authenticated account's permissions and enabled tools. Customer must have authority to disclose that information and must review its chosen provider's terms, privacy practices, security, retention, training settings, and administrative controls.

A supported connection, including a Microsoft 365 Copilot connection, does not mean the third-party provider endorses FranDash or that FranDash guarantees or controls that provider. Third-party subscriptions and any organization-level permissions remain the responsibility of Customer and the relevant provider.

MCP requests actions and approvals

Depending on the tools enabled, MCP can search or retrieve records and can create, update, archive, delete, or otherwise act on records. A single request may affect multiple records. Customer must choose suitable permissions and configure approval controls available in its connected application. Confirmation behavior depends on the client, its settings, and the tool; a separate confirmation is not guaranteed for every action.

Before authorizing consequential actions, including bulk changes, financial activity, external messages, or document delivery, users must review the affected records, fields, amounts, recipients, and other material details. Mistaken prompts, malicious content, and AI misinterpretation can lead to unintended actions. Reversal or recovery may not be available. Do not authorize actions outside your authority or rely on a client's interpretation as a substitute for necessary business controls.

Data sent to AI providers and model training

A customer-selected AI provider may receive Customer Data returned by FranDash and may retain it in conversation history, logs, exports, or its own systems. Its independent processing is governed by Customer's agreement and settings with that provider and applicable law. FranDash does not control that independent processing. This does not remove FranDash's responsibility for its own disclosures or for service providers it engages to process information on its behalf.

FranDash will not use Customer Data to train general-purpose AI models, or authorize its subprocessors to use it for that purpose, without Customer's express written authorization. Processing needed to answer requests, operate the Services, or provide security and support remains permitted under the governing agreements. FranDash cannot make a no-training commitment on behalf of a provider Customer selects independently.

Logs sensitive information and disconnection

FranDash may process connection metadata, user and account identifiers, tool requests, results, timestamps, errors, and audit records to operate, secure, troubleshoot, and support the Services. Those records may contain personal or confidential information. Their handling and retention are governed by the Privacy Policy, applicable customer agreements, and law.

Limit prompts and requests to data appropriate for the authorized task and connected service. Do not place passwords, private keys, access tokens, payment-card security codes, or other restricted information in prompts or ordinary record fields. Use designated secure authentication and payment mechanisms where supported. Regulated data may be processed only where the relevant service configuration and agreements support that use.

Customer may revoke a connection through supported controls or request help from FranDash. Revocation stops future access through that authorization once it takes effect, but does not reverse completed actions or delete copies already retained by another provider or exported by a user. Customer must separately manage those copies and provider-side deletion requests.

Suspension termination and data access

FranDash may suspend affected access where reasonably necessary to address a security threat, unlawful activity, material misuse, or service disruption, and for other grounds allowed by the governing customer agreement. FranDash will provide notice where reasonably practicable and restore access when the basis for suspension is resolved, subject to that agreement.

Termination rights, notice requirements, and post-termination data export and deletion follow the governing agreement. Where an agreement does not address export, Customer may contact FranDash before termination to arrange a reasonable export of available Customer Data, subject to technical feasibility, identity verification, and legal restrictions. FranDash does not promise indefinite access or retention after termination. Provisions intended by their nature to continue, including confidentiality, intellectual property, accrued payment duties, and liability provisions, survive termination.

Warranties and limits of liability

Any warranties, remedies, exclusions, liability caps, and exceptions in a signed customer agreement govern the Services, including MCP. To the extent no such agreement addresses the issue and applicable law permits, the Services and public website materials are provided as available without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. FranDash does not warrant that AI outputs are accurate or complete or that third-party services remain available.

To the extent not otherwise governed by a signed customer agreement and permitted by law, neither party is liable for indirect, special, incidental, consequential, or punitive damages, or lost profits or revenue. Each party's total liability arising from the Services is limited to the fees paid or payable to FranDash for the affected Services during the twelve months before the event giving rise to the claim, or US $1,000 if no fees were paid or payable.

These limitations do not limit Customer's payment obligations or either party's fraud, willful misconduct, gross negligence, or liability that law does not allow to be limited. They do not override any signed agreement or limit rights that cannot lawfully be waived. FranDash remains responsible for its own legal and contractual obligations; these Terms do not transfer all responsibility to outside providers.

Governing law and disputes

The governing law and dispute provisions in a signed customer agreement control. Otherwise, these Terms are governed by California law without its conflict-of-laws rules, and disputes will be brought in the state courts in Ventura County, California, or the federal court serving that county, unless applicable law requires otherwise. These Terms do not impose mandatory arbitration or waive nonwaivable rights.

Changes notices and general provisions

FranDash may revise these Terms prospectively. We will provide reasonable advance notice of material changes through email, the Services, or another appropriate method, and obtain renewed agreement where required. Changes do not retroactively authorize new uses of previously collected personal information. Signed agreements may be changed only as they permit.

If a provision is unenforceable, the remaining provisions remain in effect to the extent permitted by law. Failure to enforce a provision is not a waiver. Assignment is governed by the signed customer agreement; absent such a provision, neither party may assign these Terms without consent, except to a successor in a merger or transfer of substantially all relevant business assets that assumes the obligations. These Terms and applicable orders and agreements form the agreement for their subject matter; the applicable priority rules govern conflicts.

SMS and MMS messaging

Program and messages. FranDash Messaging is operated by FranDash LLC. If you opt in, you may receive recurring SMS or MMS messages about the specific subjects identified at enrollment, such as account and service alerts, support responses, appointments or demonstrations, and, only with separate required consent, product or promotional updates. Message frequency varies based on the program and your interactions. Message and data rates may apply.

Consent. Providing a phone number, accepting these Terms, or using FranDash does not by itself enroll you in recurring or promotional texts. Messaging consent must be freely given, specific to the identified sender and message subjects, and collected separately from agreement to general terms. Marketing texts require prior express written consent. Consent is not a condition of purchasing goods or services. An inbound inquiry permits a relevant response, not unrelated or recurring marketing.

Reply STOP to the sending number to unsubscribe at any time. You may receive one final confirmation of your opt-out; no further program messages will be sent unless you provide a new opt-in. Reply HELP for help, or contact info@frandash.com. For a customer-branded program, you may also contact the sender identified in that program.

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device and is not guaranteed. Notify the program sender if you change or give up your mobile number.

Privacy. Our Privacy Policy, including its SMS consent and mobile information section, is available at https://frandash.com/Privacy. These Terms are available at https://frandash.com/Legal.

Customer-operated programs. Where a FranDash Customer sends messages under its own brand, that Customer is the sender and must identify its program, message subjects, support contact, frequency, rates, privacy policy, and terms at enrollment. Consent to that Customer does not authorize messages from FranDash or another brand. Customer must obtain and retain evidence of prior express written consent from downstream recipients as required by Twilio's policy, applicable law, and carrier rules; honor opt-outs; and comply with the registered campaign. Bought, rented, sold, or transferred consent and purchased marketing lists must not be used. Customers must implement and test STOP and HELP handling; these Terms do not activate those controls.

Contact

FranDash LLC
Email: info@frandash.com
Website: https://frandash.com/
Existing customers may also use their established FranDash support channel.