Effective Date: June 15, 2012
Type of Information We Collect.
Personal information is defined as any information about an identifiable individual, including information that may be reasonably used to identify an individual, locate or contact an individual, for example, a first and last name, an email address, a home, postal or other physical address, telephone number, etc. In an effort to provide you with an efficient and pleasurable experience at the Site, FranDash may collect the following types of personal information and other information from you: (1) information which permits us to communicate with you, such as your first and last name, email address, home, postal or other physical address, telephone number, or fax number; (2) information that helps us understand what types of products interest you, e.g., your gender or affiliation with any company or organizations; (3) information which shows us how you interact on the Site, for example, which products you view and purchase; and (4) your financial account information such as your credit card number, the expiration date and card verification number, or other payment information, such as your debit card, or checking account information, as needed. We may also collect data through social media companies (such as Facebook or Twitter) subject to your granting permission in accordance with those company's information-sharing policies.
How We Collect Such Information.
Registration with the Site: Prior to using certain parts of the Site or placing an order with the Site, you must first register or create an account with the Site. During registration, FranDash will ask you to provide us with certain personal information, including your name, shipping and billing address(es), phone number, fax number, email address, credit card or debit card number or checking account information, and gender. This information is used by FranDash to place and fulfill your order, to communicate with you about your order, to facilitate the return of an item or to make an exchange and for internal marketing purposes. If you elect to use the Bill Me Later® payment method, you will be asked to provide us with your birth date and the last 4 numbers of your social security number. We will not store or keep this information in our files. This information will be used for the sole purpose to facilitate the Bill Me Later® transaction.
Voluntary Disclosure of Information: Certain areas of the Site provide you with the option to disclose your email address for certain purposes, including but not limited to: to subscribe to our newsletter; to receive information regarding special offers and promotions; to receive access to exclusive deals; to receive coupons; to receive information regarding new products, sizes or styles; or to register for a contest or sweepstakes. If you register for a contest or sweepstakes you may also be opting in to receive our email newsletter and special offers. This will be disclosed in the official rules governing the contest or sweepstakes. Also, if you register for a contest or sweepstakes, we will use the information that you have provided to us to contact you if you should win the contest and we may also post your name and geographic location on our Site. You may also be required to disclose your age in connection with the contest or sweepstakes registration.
Product Review: You may also choose to submit a product review with the Site. If you submit a review, we will ask you for your email address, your name (or your nickname), and your geographic location. Once your submit a product review, your name or nickname and your geographic location will be made public on the Site, as well as any personal information that you disclose in the content of the review.
Site Navigation: FranDash may also collect information from you when you use and navigate the site, e.g., information regarding the products you view and purchase.
Cookies and Tracking Technology: When you visit our Site, we collect certain information by means of technologies such as "cookies." A "cookie" is a piece of information that is transferred to your hard drive when you visit our Site, which automatically affiliates your browser to our server whenever you interact with our Site. A cookie cannot read data off your hard disk or read cookie files created by other websites. FranDash may use "cookie" technology to improve your online experience. Cookies allow us to recognize you when you return to the Site, and to track and target your interests. FranDash may also collect information using methods such as "refers," IP addresses, and environment variables. The environment variables FranDash gathers include time, the type of Web browser being used, the operating system/platform, and CPU speed. This information may be used in the aggregated form to monitor Site performance, use of features and traffic patterns, and browser version. We do not extract information about individual users or their computers during this process. We may monitor a visitor's use of the Site, and use or disclose any information gathered as part of our evaluation of the service to satisfy any law, regulation or other government request, and to operate the service properly and efficiently.
How We Use Your Information.
FranDash may use your information to: (1) verify, process and track any orders of products that you place on the FranDash' Site; (2) contact you with questions or provide information to you regarding your order; (3) respond to your inquiries and provide customer support to you; (4) tailor your shopping experience to fit your specific needs; (5) develop and operate the Site; (6) improve the Site, the product selection and your experience at the Site; (7) with your consent, send you catalogues, promotional offers, advertisements and coupons that we believe may be of interest to you; (8) with your consent, provide you with information regarding FranDash that may be of interest to you, such as our newsletter and e-mail updates; (9) determine the types of products that may be of interest to you; and (10) oversee surveys, contests, sweepstakes or other activities or events sponsored by FranDash and to contact you regarding such activities with your consent. Please note that if you register with the Site or for a contest or sweepstakes, or otherwise submit your email to FranDash for the receipt of information (e.g., information regarding special offers, promotions, coupons, or new products, sizes or styles), we may send you an email to deliver the requested information, to provide you with information regarding your order, or to notify you as to the status of the contest or sweepstakes. You have the option to unsubscribe or opt-out of receiving communications from us at any time by following the instructions listed under the section entitled "Opt-Out."
Your personal information is never shared outside of FranDash without your permission, except FranDash may send your personal information to other companies or individuals in the following circumstances:
- when we have your consent to share the information;
- when we need to share your information to provide you with the products or service that you have requested, specifically (1) we may disclose your name, shipping address, email address, telephone number and fax number to third parties such as the U.S. Postal Services, Federal Express, or the United Parcel Service, so that they may ship and ensure delivery of products to you or so that we may measure and improve the quality of the service of the third party; and (2) we may also disclose your financial information to credit card processers or issuers in order to facilitate the payment and processing of purchase made on the Site;
- when we need to send your information to companies who work on behalf of FranDash to provide a service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose);
- if required or advised to do so by law;
- to prevent or mitigate a fraud or credit risk;
- to effect a proposed or actual sale (including a liquidation, realization, foreclosure or repossession), merger, amalgamation, transfer, exchange or other disposition (whether of assets, shares or otherwise) of all or a portion of our business in order for you to continue to receive the same products and services from the third party;
- to protect and defend our rights, property, and this Site; or
- to act in urgent circumstances to protect personal safety or the public.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms that we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
You can opt-out of receiving communications from us at any time. If we ever send you information by email, we will provide you with an email address under which you may request to opt-out of receiving future notices. You may also opt-out of receiving future print or online mailings from us by sending an email directly to: email@example.com
FranDash takes commercially reasonable efforts to protect the security of the information you send to us with physical, electronic, and managerial procedures. Specifically, FranDash uses firewalls, encryption technology and cryptographic protocols to provide security over the Internet, and Secure Sockets Layer (SSL) for all financial transactions conducted on the Site. Although we strive to protect your personal information, we cannot ensure the security of the information that you transmit to us, and encourage you to take every precaution to protect your personal information when you are on the Internet.
We are concerned about the safety of children when they use the Internet. We want you and your family to be safe while visiting our Site. We do not knowingly request personally identifiable information from any child. We urge parents to regularly monitor and supervise their child's online activities. No one under the age of 13 should submit any personal information to us without the consent of a parent or guardian. If you have any questions about our treatment of a child's personal information, please contact us at: firstname.lastname@example.org
Third Party Sites.
Access to Your Information.
If for any reason you are concerned that the personal information you have provided to FranDash is not correct, or should you wish to have your privacy preferences or contact information changed, please contact us at: email@example.com. We will be happy to review, update or remove your information as appropriate.
Retention and Storage of Your Information.
FranDash retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.
California Civil Code §§ 1798.83–1798.84 gives California residents the right to request information from us which describes the categories of personal information that we share with affiliated companies or third parties for direct marketing purposes. If you are a California resident and would like a copy of this information, please submit a written request to the email or mailing address displayed at the end of these Terms.
Atlanta GA, 30336, USA